In the SmartGo app from Smart Go, Inc. you can link your email address to the Go books you have bought, so that you can read them on all your devices. This page explains how to delete that account and what happens to your data. You do not need the app installed to make the request.
How to Request Deletion
Email support@smartgo.com from the address you want deleted, and ask us to delete your SmartGo account. We will confirm once it is done.
If you still have the app, you can also unlink your email yourself: go to Settings, then Go Books Account, then Account Removal. That unlinks your books from your email; email us if you want the account itself deleted.
What We Delete
- Your email address.
- The record of which devices it was registered on (the kind of device, its operating system, and the system software version).
- The link between your email address and the books you have bought, so that your purchase history is no longer associated with you.
What We Keep
We keep a record of payments made at gobooks.com — the date, the amount, the ZIP code used to determine sales tax, and a reference to the Stripe transaction — for seven years, as required for tax and accounting purposes. Your email address is removed from these records, so they are no longer linked to you in our systems. Stripe keeps its own record of the transaction under its privacy policy.
Purchases you made in the App Store or on Google Play are recorded by Apple and by Google, not by us, and we cannot delete those records. Books you bought in the app stay available to you through the store you bought them from.
Our privacy policy explains what we collect and why.
Questions
Please contact us at support@smartgo.com if you have any questions about deleting your account.