支持

我們歡迎您的建議和提問,將問題發送到:

support@smartgo.com

User Manual

The user manual for SmartGo One has a lot of details and useful information. You can find it in the SmartGo One app under Books > Tutorial & Help > SmartGo One User Manual.

隱私條款

We use your email to verify that you’re the person who purchased SmartGo. We will never give out or sell your email address. Emails from us will be infrequent (less than once a month) and always related to the game of Go.

隱私條款

常見問題

  • iPhone & iPad
  • Windows
  • I recently bought SmartGo Kifu – can I upgrade to SmartGo One?

    If you bought SmartGo Kifu in 2021 or 2022, please send me your receipt, and I’ll get you an extended free trial of SmartGo One.

  • How do I transfer my games from SmartGo Kifu to SmartGo One?

    In SmartGo Kifu, go to My Games, then tap on Edit (top right), Select All (top left), then Email (bottom), and send that single SGF file containing all your games to yourself. Open SmartGo One, go to My Files, tap on + at the top, then New Folder. Name it something like 'From Kifu', and tap to go into that folder. Then open that email, long press on the attachment, choose Share, and tap on SmartGo One. That should add all those games in the currently open folder.

  • The back button sometimes disappears on iPad in portrait view

    This is a bug I'm working on. Two workarounds if this happens to you: (1) Rotate the iPad to landscape, then back to portrait. (2) Swipe from the left edge at the top navigation bar to reveal the rest of the app.

  • Redeem Code in Upgrade to Pro not working

    This is a bug in iOS 15.4 and 15.4.1. To work around it, if you have a code, use the following link instead, replacing CODE with your code: https://apps.apple.com/redeem?ctx=offercodes&id=1465746992&code=CODE

  • Is there a lifetime subscription in SmartGo One?

    I understand some people prefer a single payment over subscriptions. SmartGo One doesn’t offer that, and there are currently no plans to add that option.

  • 我該如何修改下子?

    按壓最近的下子,然後予以拖曳。如需到前次的下子處,請按壓該棋子,然後選擇「進行下子」。

  • 在其他行動裝置使用 SmartGo?

    我們尚無具體計畫讓諸如 Android 或 Windows 手機等其他裝置使用 SmartGo。iPad 和 iPhone 使用版本還有許多尚待增訂和改善之處。

  • 你仍在积极开发 Windows 上运行的 SmartGo 吗?

    没有,抱歉。我当前专注于开发 iPhone, iPad, 和 Mac 上运行的 SmartGo,以及 Go Books 项目。请在评估 Windows 版本的 SmartGo 时考虑这一点,如果它的现状能满足您的目的,那就太棒了。

  • How do I get the newest game collection?

    If you’re running the newest version but not seeing the newest GoGoD game collection: (1) Tap on the Library tab. (2) Choose File > Close (this may take several minutes). (3) Choose File > Open, and open ‘smartgo.sgd’ from the folder where you installed the newest version of SmartGo. (This will also take several minutes.)

  • 为什么我需要在 15 天后激活本软件?

    我们为您提供 15 天试用期,您可以试用本软件的全部功能。一旦您决定您下围棋需要 SmartGo,您可以购买序列号来激活 SmartGo。

  • Can I install SmartGo on multiple machines?

    Yes, you can install SmartGo on all your computers: desktop, laptop, and office. You need to activate SmartGo separately on each computer.

  • Where are the games and problems stored?

    The professional game collection is stored in a file called SmartGo.sgd, the problem collection in SmartGo.prb. Both files are installed in the same folder as SmartGo.exe. You can choose View > Panes > Files to see the list of files in the Library or Problems tab. Right-click on the header of the file list to add a column to see the File Path.